Customer Support – BOI Microfinance Bank Mobile App

Welcome to the BOI Microfinance Bank Mobile Banking Support Page! We’re here to assist you with any issues, inquiries, or feedback regarding our app.

📌 Frequently Asked Questions (FAQs)

Before reaching out, check our FAQ section for quick solutions to common issues:
[Link to FAQ Page]

💬 Contact Us

Need further help? Our dedicated support team is ready to assist you.

📧 Email Support: support@boimfb.com.ng
📞 Phone Support: +234(7011874624)
📍 Visit Us: Bank of Industry Building, 23 Marina, Lagos Island, Lagos, Nigeria

⚙️ Troubleshooting & Common Issues

📲 App Issues

✅ App freezing or crashing? Update to the latest version, clear cache, or reinstall the app.
✅ Slow performance? Ensure strong internet connectivity and sufficient storage space.

🔑 Login & Account Access

✅ Forgot password? Reset via the app or contact support.
✅ Locked out of your account? Reach out to support for security verification and recovery steps.
✅ Two-factor authentication (2FA) issues? Check phone number/email settings and confirm OTP delivery.

💰 Savings & Deposits

✅ Savings balance incorrect? Review transactions and account statements. Contact support for concerns.
✅ Deposit not reflecting? Allow time for processing or check transaction history for updates.

📈 Investments & Earnings

✅ Investment returns missing? Refresh portfolio data and confirm processing timelines.
✅ Unable to invest? Verify eligibility and available funds before initiating new investments.

💳 Loan & Repayments

✅ Loan application rejected? Check eligibility and submitted details for accuracy.
✅ Repayment issues? Confirm correct payment method and balance availability before retrying.

🚨 Security & Fraud

✅ Suspicious activity detected? Freeze your account via the app and contact support immediately.
✅ Lost or stolen phone? Update credentials via another device and notify customer service.

Troubleshooting Flowchart

Follow these steps to quickly resolve issues before contacting support:

[Issue Occurs] → [Restart App] → [Check Internet & Updates]
   ↓  
[Still Not Working?] → [Clear Cache & Reinstall App]
   ↓  
[Issue Persists?] → [Contact Support for Assistance]  

🔒 Security & Privacy

Your security is our priority. Read our [Privacy Policy] and [Terms of Service] to learn more about how we protect your data.