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Frequently Asked Questions (FAQs)

General Mobile Banking

1. How do I download the mobile banking app?

  • You can download the app from the App Store (for iOS devices) or Google Play Store (for Android devices).

2. How do I log in to the mobile banking app?

  • Use your online banking credentials to log in. If you don’t have an account, you can register directly through the app.

3. Is the mobile banking app secure?

  • Yes, the app uses advanced encryption and security measures to protect your data.

Fixed Deposit Placement

1. How do I place a fixed deposit through the mobile app?

  • Navigate to the “Fixed Deposit” section, select “Place Deposit,” choose your account, enter the amount, and confirm the details.

2. What are the minimum and maximum amounts for fixed deposit placements?

  • The minimum and maximum amounts vary by account type. Please refer to the app for specific details.

3. Can I view my fixed deposit details in the app?

  • Yes, you can view all your fixed deposit details, including interest rates and maturity dates, in the “Fixed Deposit” section.

4. Are fixed deposits auto-renewed?

  • Yes, fixed deposits are typically auto-renewed unless you choose otherwise.

Loan Application

1. How do I apply for a loan through the mobile app?

  • Go to the “Loans” section, select “Apply for a Loan,” fill in the required information, and submit your application.

2. What types of loans can I apply for through the app?

  • You can apply for various types of loans, including personal loans, home loans, and auto loans.

3. What documents are required for a loan application?

  • Required documents may include proof of identity, income statements, and bank statements. The app will guide you through the specific requirements.

4. How can I check the status of my loan application?

  • You can check the status of your loan application in the “Loans” section under “Application Status.”

5. What are the interest rates for loans?

  • Interest rates vary based on the type of loan and your credit profile. You can view the current rates in the app.

Transfers

1. How do I transfer funds to my own accounts?

  • Go to the “Transfers” section, select “Own Accounts,” choose the source and destination accounts, enter the amount, and confirm the transfer.

2. How do I transfer funds to other accounts within the bank?

  • Navigate to the “Transfers” section, select “Within Bank,” enter the recipient’s account details, the amount, and confirm the transfer.

3. How do I transfer funds to other bank accounts?

  • In the “Transfers” section, select “Other Banks,” enter the recipient’s bank details, the amount, and confirm the transfer.

Data and Bills Payment

1. How do I pay bills through the mobile app?

  • Go to the “Payments” section, select “Bills Payment,” choose the biller, enter the amount, and confirm the payment.

2. How do I purchase data through the mobile app?

  • Navigate to the “Payments” section, select “Data Purchase,” choose your mobile network, enter the amount, and confirm the purchase.

3. Can I set up recurring payments for bills?

  • Yes, you can set up recurring payments in the “Bills Payment” section by selecting the option for recurring payments and specifying the frequency.